Star Mortgage delivered exceptional service throughout an unusually complex home-buying process. My purchase of a condo came with multiple hurdles, flood insurance issues, HOA delays, last-minute documentation needs, and a very tight financing deadline with a holiday in the middle of it all. Through all of it, the Star Mortgage team stayed organized, proactive, and steady. Jay and Kristin communicated clearly, followed up quickly, and pushed every piece forward so we could stay on track. Even when third parties were delayed, they kept me informed, coordinated directly with my attorney and realtor, and made sure any potential setback was handled before it became a problem. Their attention to detail and professionalism made a stressful transaction feel manageable. I’m grateful for how committed they were to getting this closed on time. If you need a lender who works hard for you, knows how to handle complications, and consistently shows up when it matters, I highly recommend Star Mortgage.

First-time home buyer here! Jay Austin worked with me and my boyfriend for over a year, making sure we stayed on track to save for a house. Any time we needed a phone call, he was available. He explained everything to us in depth and made sure we understood what it was like to buy our first home! Jay was able to get us a dream home and we couldn't be happier! Jay was recommended to me by a family member and I would recommend Jay to anyone!

Jay was the best and helped us every step on the way to buying to refinance. He made things so easy and fast. Would highly recommend

Jay made every step in the loan side of the home buying process very easy from the pre-approval up until the very end at closing. He made it very clear that if you had any questions to reach out and I got prompt accurate responses every time. Jay works for the best interest of the home buyer and my process made that very clear. Thanks again Jay to you and your team, I look forward to working with you in the future when these rates continue to drop. If you want the least amount of stress as possible when it comes to home buying, Star Mortgage is the only way to go.

Jay is fantastic. He has helped me with several purchases and helped my son. He is honest and there is save you money not to just get him money. He is great about giving advice on mortgages and other questions. I always go to him with any questions before believing in another offer. Ty Jay keep up the good work!!

Jay Austin was the loan originator we worked with on the purchase of our new home. He made the process easy and smooth. He was always available to answer questions and help us with any issues we ran into. I would highly recommend him if you are in the market for a mortgage.