I cannot recommend Jay and his team highly enough. After calling several mortgage brokers and banks, Jay stood out immediately. While others seemed rushed or gave generic answers, Jay took the time to be supportive, informative, and genuinely positive from our very first call. He was incredibly transparent about the process and actually listened to our goals before explaining how he would work for us. Buying a first home is naturally overwhelming, but the level of guidance we received made all the difference. Beyond the numbers, I especially appreciated Jay’s insight into the non-financial aspects of home buying and what to look for in a property. If you want a team that treats your home purchase with as much care as you do, go with Jay.

The level of expertise, customer service and overall support Jay provided throughout this stressful and complex home buying process was impeccable.

My husband and I are first time homebuyers and we met with Jay today to look into getting pre approved. We were able to get an appointment very quickly. He was so kind, helpful, and knowledgeable! I highly recommend using Star mortgage. I have already referred my brother to him. Thank you!!! :)

Thank you Jay for your excellent service. I got exactly the heloc I was looking for, in a short period of less than 3 weeks. Jay was available to answer my questions throughout, he made process extra smooth.

I can’t say enough good things about Jay at Star Mortgage. I’ve worked with him multiple times, and each experience has been outstanding. Jay is incredibly attentive, thorough, and helpful every step of the way throughout the mortgage process. He takes the time to explain options clearly and makes what can be a stressful process feel smooth and manageable. It’s rare to find someone so reliable - I wouldn’t hesitate to recommend Jay to anyone looking for a great mortgage professional!

My wife and I had a wonderful experience working with Jay Austin at Star Mortgage for our home mortgage refinancing. He took the time to explain the entire process to us and made sure we secured a deal that best fit our financial goals. Jay is extremely knowledgeable, and thanks to his expertise, the refinancing process was completely stress‑free. We highly recommend doing business with Jay.

Jay was fantastic as our mortgage broker. He explained everything clearly and made up feel like we could ask any questions or reach anytime. I'd highly recomment him to anyone looking to get a mortgage.